Privacy Policy

Privacy Policy

We know that for PTC Link families, protecting your loved ones is your number one priority. So it’s only natural that you would want to know how we use the data you provide to us. We get that, so we have outlined how we use your data below.

In order for PTC Link to provide you the most accurate and best experience, PTC Link will collect and use your location and other data in three possible ways.

  • To provide you accurate and timely information about your Circle.
  • To deliver location services such as driving behavior, crash detection and roadside assistance.
  • For marketing purposes, which may include either PTC Link offering you knew services and/ or 3rd party advertising. Information that we provide to third parties for advertising services is aggregated or otherwise stripped of data of all personally identifying characteristics of our data. For example,we may share de-identified location data with third parties that analyze location and movement trends.
  • One of the 3rd parties who we share data with is Arity. Arity is an insights technology company that helps power the driving features that you will use in our application. Arity collects the following via the app and/or your mobile device. Some of the information they may collect includes:

  • Geolocation and geospatial data;
  • Mobile device information and application analytics, including IP address and referral URL;
  • Driving Event Data; and
  • Information provided by you during the PTC Link registration or during the use of the PTC Link service
  • Arity may use this data to:

  • Provide services to you
  • Enhance the services, including by using your personal data in product development and statistical analysis;
  • If you would like to exercise your rights under the General Data Protection Act, such as the right to access, rectification or erasure of personal data or restriction of processing or to object to processing as well as the right to data portability, you may contact PTC Link at any time at Arity stores your personal data for as long as necessary to provide product and services to PTC Link, its end-users, and others. Just keep in mind that if you opt-out of Arity’s data processing, you will not be able to utilize the Arity enabled driving pattern location-based features which includes the driving behavior info you see in the PTC Link app.


    PTC link, Inc ("PTCLink","we", "our",or "us") is committed to protecting and respecting your privacy.

    PTC Link operates a service that allows you to speak to and share your location with other users in your family or friendship group (your "Family" or "Circle"),which we make available through our apps and our website (the "Service").

    This Privacy Policy explains our practices regarding the collection,use, disclosure, and protection of information that is collected through our Service, as well as your choices regarding the collection and use of information.

    Our Service is available in many Locations, which may have different standards and requirements in respect of the information we provide in the Privacy Policy and how we use personal information.

    Before accessing or using our Service, please ensure that you have read and understood how we collect, store, use and disclose your personal information as described in the part of this Privacy Policy that is relevant to you.

    Our Privacy Policy explains how we collect, use,disclose and protect information that is collected through our Service from users outside the European Economic Area or Switzerland, as well as your choices regarding the collection and use of information.

    How We Collect And Use Information

    Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Use.
    We collect the following types of information about you:

    Registration and Profile Information.When you create an account, we may collect your personal information such as your username, first and last name, email address, mobile phone number and a photo, if you chose to have a photo associated with your account. If you want to add a family member’s name to your account, we collect the family member’s name, email address, and mobile phone number. We may also collect billing information when you sign up for Premium service.

    Data collected through use of the Service. After you set up your account,we may ask for other profile and demographic information, such as personal emergency instructions and information, and nickname. You may also customize your map by labeling locations, such as “work” and “home,” to make it easy to spot your favorite Places and to provide alerts when family members leave and arrive.

    Geolocation. We collect your location information through your device IP address, WiFi, Bluetooth, and GPS coordinates (e.g.,latitude/longitude) available through your mobile device. We may also gather information about your location using other technologies and sensors which may provide us with information about nearby devices, WiFi access points and networks, and nearby cell towers. We collect and maintain location data to provide you the features and functionality of the Service. We may also share location information with third parties for advertising, research, analytic and other purposes. If you want to opt-out of the collection of your location data, please adjust your settings in your mobile device to limit the app’s access to your location data. Please see “Your Choices About Your Information”below to learn more.

    Driving Event Data. We collect, and may use a third party partner to collect,sensory and motion data from your smartphone or mobile device, including information from the gyroscope, accelerometer, compass and Bluetooth, in order to calculate and detect driving events such as speeding, hard braking, crash detection and other events. Your mobile device provider may refer to this information as ““Motion and Fitness” data (description may vary according to device and platform). We may also share this information with third party partners for marketing, research, analytic and other purposes. If you want to opt-out of the collection of your sensory and motion, please adjust your settings in your mobile device to limit the app’s access to your sensory and motion data. Please see “Your Choices About Your Information” below to learn more.

    Messages and User Content. We collect information when you message other members of your Family through use of the service. We may also retain any messages you send to us.
    We use this information to operate, maintain, and provide to you the features and functionality of the Service and to communicate directly with you,such as to send you alerts on the movements of your Family members, crime alerts in your neighborhood, etc.

    Social Media. When you interact with our site through various social media,such as when you Like us on Facebook or post a comment to our Facebook page, we may receive information from the social network such as your profile information, profile picture, gender, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to PTC Link website or Service.

    Information we collect Automatically through the use of technology. When you visit our website, use our mobile app, read our emails or otherwise engage with us, we and our business partners may automatically collect certain information about your computer or device through a variety of tracking technologies,including cookies, web beacons, log files, embedded scripts,location-identifying technologies, or other tracking/recording tools (collectively,“tracking technologies”), and we may combine this information with other personal information we collect about you. We use these tracking technologies to collect usage and device information, such as:

  • Information about how you access the Service, for example, referral/exit pages, how frequently you access the Service, whether you open emails or click the links contained in emails, whether you access the Service from multiple devices, and other actions you take on the Service.
  • Information about how you use the Service, for example, the features you use, the links you click, the ads you view and click on, purchase transaction information, your location when you access or interact with our Service, and other similar actions.
  • Information about the computer, tablet, smartphone or other device you use, such as your IP address, browser type, Internet service provider, platform type, device type/model/ manufacturer, operating system, phone number, mobile carrier, date and time stamp, a unique ID that allows us to uniquely identify your browser,mobile device or your account (including, for example, a UDID, IDFA, Google AdID, Windows Advertising ID or other persistent device identifier or Ad ID),battery life, and other such information. With your permission, we may also access your photo or camera roll.
  • We may collect analytics data, or use third-party analytics tools such as Google Analytics, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users.

    We use this information to (i) Remember information so that you will not have to re-enter it during your visit or the next time you visit the Service;(ii) Provide custom, personalized content and information, including targeted content and advertising; (iii) Track your location and movements; (iv) Identify and contact you across multiple devices; (v) Provide and monitor the effectiveness of our Service and our marketing campaigns; (vi) Monitor aggregate metrics such as total number of visitors, users, traffic, and demographic patterns; (vii) Diagnose or fix technology problems reported by our Users or engineers that are associated with certain IP addresses or User IDs; and (viii) Detect or prevent fraud or other harmful activities; (xi) Automatically update our mobile application on your system and related devices; and (x) Otherwise plan for and enhance our Service.

    If you would prefer not to accept cookies, most browsers will allow you to: (i) Change your browser settings to notify you when you receive a cookie,which lets you choose whether or not to accept it; (ii) Disable existing cookies; or (iii) Set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. These browser settings that block cookies may have no effect on non-cookie technologies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it. Although we do our best to honor the privacy preferences of our Users, we are not able to respond to Do Not Track signals from your browser at this time.

    We and our third party partners may also use information collected through tracking technologies for advertising purposes. Please see “Third Party Tracking and Online advertising” below to learn more.

    Sharing Of Your Information

    Personal Information: We share your personal information with third parties outside the Company and its controlled subsidiaries and affiliates in some circumstances, as follows:

  • We share your personal information, including name, email, location and driving event data, with others within your PTC Link Family and other PTC Link circles.
  • We may share your personal information, including your location data, driving sensor data, unique identifiers or AD IDs and other data with third parties for their marketing and business purposes, including without limitation, to inform and improve third-party advertising. These third party partners may use this information according to their own privacy policies. Please see “Your Choices about Your Information” to learn how you may be able to limit some third-party data sharing.
  • Any information or content that you voluntarily post to the website or to our Facebook page will automatically be available to the public. We may publicly post your reviews and comments online on our website or mobile app, or link your reviews to third party websites.
  • Other instances in which we may share your information: We may also share your information for business purposes, as follows:

  • We may share your personal information with our third-party business partners, vendors and consultants who perform services on our behalf or who help us provide our Services, such as accounting, managerial, technical, marketing or analytic services.
  • We may at anytime buy or sell/divest the company, or any combination of its products,services, assets and/or businesses. Personal information such as customer names and email addresses, and other user information related to the Service will likely be one of the items transferred in these types of transactions. We may also share, transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions or similar transactions or proceedings.
  • We may disclose personal information to third parties (including law enforcement, other government entity, or civil litigant; excluding our subcontractors) when required to do so by law or subpoena or if in our sole discretion, we determine it is necessary to (a) Confirm to the law, comply with legal process, or investigate,prevent, or take action regarding suspected or actual illegal activities; (b) to exercise or protect the rights, property, or personal safety of PTC Link, our Users or others.
  • De-Identified, Aggregated, or Otherwise and Anonymized Information: We share your information with third parties in de-identified, aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual or your device. These third parties may use the anonymized information for any purpose.

    How We Protect Your Information

    PTC Link cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

    Your Choices About Your Information

    You may, of course, decline to submit any personal information through the Service, in which case PTC Link may not be able to provide its Services to you.

    Modifying Your Account Information and Settings: You may modify your account information, update or amend your personal information, or change your password at any time by logging in to your account. If you have any questions about reviewing or modifying your account information, you can contact us directly at

    Delete Your Account and Personal Information: We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, please contact us at

    Emails and Notifications: You can control your receipt of email and text alerts by visiting “Settings” and “Alert Options” within the mobile app. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. We may also send you Service-related emails(e.g., account verification, parental consent notification, order confirmations,change or updates to features of the Service, technical and security notices).You may not opt-out of Service-related e-mails.

    Third Party Tracking and Advertising: We may share, or we may permit third party ad networks, social media companies, and other third party services to collect, information about your use of our Services over time, including location information, so that they may play or display ads that may be relevant to your interests on our Service as well as on other websites, apps or services, or on other devices you may use. We may also display targeted advertising to you through social media platforms, such as Facebook, Twitter, Google+ and others. These third part ad partners may collect information such as click stream information, timestamp,hashed email address, device ID or AdID, your use of third party applications and/or precise geolocation data and other information, and may use your unique identifiers to recognize you across various devices you use. We and our advertising partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.

    Third Party Location Sharing: We collect location data to provide the PTC Link Services, and may share your personal information, including location data, with other PTC Link users in your Family Circle or other Circle you belong to, and with third parties for advertising or other purposes.

  • Limit location sharing with your Circle. You may turn location sharing “OFF” for one or more of your Circles through your App settings. If you turn off location sharing in one or more of your circles, we will not share your location with such circles;however, we will continue to collect your location information in order to provide the Service (for example, to provide our emergency services, to share your location with the other circles, or to provide location-based advertising). Note: if you press “Check In” or “Help Alert” in the App, your location will update in every Circle even if location sharing is turned off for one or more of your Circles.
  • Limit location collection and sharing. You can opt-out of future sharing of your precise location data with our third party partners by adjusting your settings on your mobile device to prohibit Life360 from collecting your location data. For example, depending on your mobile device, you may be able to “Turn location services ‘off.’ You can also adjust your device settings to withdraw permission for the PTC Link app to access location data. We and our third party partners may continue to approximate your location based on other data. Please note that your PTC Link app may not be able to provide all of our Services to you if you disable access to location data through your device settings.
  • Driving Event and Movement Data: We collect driving event and movement data (such as accelerometer data, magnetometer data, etc.) from your mobile device in order to identify driving event and behaviors and provide certain functionality of the Services. We may share your personal information, including driving event and movement data, with third parties for advertising and other purposes.

  • Limit driving event and movement collection and sharing. You can opt-out of future sharing of your driving event and movement data with our third party partners by adjusting your settings on your mobile device to prohibit PTC Link from collecting your speed and movement data. For example, depending on your mobile device, you may be able to withdraw permission for the PTC Link app to access motion data (depending on the device type, this may be called “Fitness and Motion” data). Please note that your PTC Link app may not be able to provide all of our Services to you if you disable access to motion and movement data through your device settings.
  • Limit device movement data sharing with other third parties. To continue to permit PTC Link to access your device movement data but to opt-out of future sharing of this movement with other third parties, you can “opt-out of sharing movement data” by clicking the Please note that PTC Link may not be able to provide all of our Services to you if you opt-out of sharing motion data with other parties.
  • Children's Privacy

    Our Service allows parents to keep track of their children’s location on mobile devices that the Parent has added to the Family account. The Service is intended to be used by children under 18 only with significant parental involvement and approval. If a Parent wishes to add a User who is under 18 to the Family account, the Parent must first complete the Parental Consent Form and return it via mail, fax or email.

    The child will then be able to participate in the PTC Link Service as a member of that Family Account. The child’s personal information, including name, user name, email, and location, will be shared with other members of the Family account and the child user will be permitted to contact, and be contacted by, other members of the Family account through the Service. PTC Link may collect, use, disclose, and store the child’s personal information as described in this Privacy Policy. However, we do not use or share personal information collected from the accounts of children under 18 for marketing or advertising purposes, or permit our third party partners to collect and use such information for advertising purposes.

    The Parent may contact us to review and/or delete any personal information we have collected from the child, or to withdraw permission for PTC Link to collect any additional information from the child. Please contact us at if you have questions about your child’s account. If you believe that we might have inadvertently collected information from a child under 18 without parental consent, please contact us at

    Links to Other Web Sites and Services

    We are not responsible for the practices employed by websites or services linked to or from the Service, nor the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. Please read over those rules and policies before proceeding.

    Changes to Our Privacy Policy

    PTC Link may, in its sole discretion, modify or update this Privacy Policy from time to time, and so you should review this page periodically. When we change the policy, we will update the ‘last modified’ date at the top of this page. If there are material changes to this Privacy Policy or in how PTC Link will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification.

    How to Contact Us

    If you have any questions about this Privacy Policy or the Service, please contact us at